takabe Privacy Policy

1. Information We Collect

When you use the takabe platform, we collect the following categories of personal information:

• Registration data: Full legal name, date of birth, email address, mobile phone number, and residential address provided when creating your account.
• Identity verification data: Copies of government-issued identification documents such as your National ID Card (NID) or passport, submitted during the KYC (Know Your Customer) verification process.
• Financial data: Payment method details, transaction history, deposit and withdrawal records, and account balance information. We do not store full card numbers or mobile banking PINs.
• Technical data: IP address, browser type and version, device type and operating system, session timestamps, referring URLs, and pages visited within the platform.
• Behavioural data: Game play history, betting patterns, wagering amounts, session duration, and bonus usage history.
• Communications data: Records of correspondence with our customer support team, including live chat transcripts and email exchanges.
• Responsible gaming data: Self-exclusion requests, deposit limit settings, loss limit preferences, and session reminder configurations.

2. How We Collect Your Information

takabe collects personal information through the following means:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically: Through cookies, server logs, and similar tracking technologies that record your interactions with the platform each time you visit or use the site.
• From third parties: From payment service providers (such as bKash, Nagad, Rocket, and Upay) to confirm transaction status; from identity verification partners to validate the authenticity of documents you submit; and from fraud prevention services that cross-reference data to protect you and the platform.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• Account management: To create and maintain your registered account, authenticate your identity at login, and manage account preferences.
• Service delivery: To process deposits, settle withdrawals, credit bonus funds, and make games and betting markets available to you.
• Identity and age verification: To confirm that you are at least 21 years of age and to satisfy our anti-money laundering (AML) obligations by verifying your identity before processing significant financial transactions.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account compromise, money laundering, and other prohibited conduct on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with account or payment issues.
• Responsible gaming: To monitor play patterns for signs of problem gambling, action self-exclusion or limit requests, and send session reminders where configured.
• Legal compliance: To meet obligations imposed by applicable laws and regulations, and to respond to lawful requests from competent authorities.
• Platform improvement: To analyse aggregated, anonymised usage data to improve game selection, site performance, and the overall user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent. You may opt out of marketing communications at any time by contacting our support team.

4. Legal Basis for Processing Your Data

takabe processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account and to provide the services you have requested — including payments and game access — is necessary for the performance of our contract with you.
• Legal obligation: Certain processing activities, particularly identity verification and transaction record-keeping, are required to comply with applicable anti-money laundering and financial regulations.
• Legitimate interests: We process technical and behavioural data to protect the security of the platform, prevent fraud, and improve our services, where these interests are not overridden by your privacy rights.
• Consent: Where we send you direct marketing communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

5. Sharing Your Personal Information

takabe does not sell or rent your personal data to third parties. We share your information only in the following limited circumstances:

• Payment processors: We share transactional data with bKash, Nagad, Rocket, Upay, and our banking partners solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: KYC documentation is shared with specialist verification partners to authenticate your identity and confirm your age. These partners are bound by strict confidentiality obligations.
• Fraud prevention services: We may share technical and account data with fraud prevention platforms to detect suspicious activity and protect the integrity of the platform.
• IT and infrastructure providers: Our hosting, database, and security service providers may have access to personal data as part of delivering their contracted services to us. All such providers are subject to appropriate data processing agreements.
• Legal and regulatory authorities: We will disclose personal data where required to do so by law, court order, or at the lawful request of a competent government or regulatory authority in Bangladesh.
• Business transfers: In the event of a merger, acquisition, or transfer of all or part of our business assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account's active existence plus a minimum of five years following account closure, to meet legal and audit requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction in accordance with AML record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years following the completion of the verification process or the closure of your account, whichever is later.
• Customer support records: Retained for three years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for as long as you remain subscribed, plus a reasonable period thereafter to demonstrate compliance with consent requirements.

When your data is no longer required, we securely delete or anonymise it in accordance with our internal data destruction procedures.

7. Cookies and Tracking Technologies

takabe uses cookies and similar technologies to operate the platform effectively and to understand how players use our services. The cookies we use fall into the following categories:

• Strictly necessary cookies: Essential for the platform to function. These enable session management, login authentication, and security features. They cannot be disabled without impairing core functionality.
• Analytics cookies: Help us understand how visitors interact with the platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is processed in aggregated, anonymised form.
• Preference cookies: Store your language, display, and notification preferences so the platform remembers your settings between sessions.
• Marketing cookies: Used, with your consent, to track interactions with promotional content and to measure the effectiveness of our campaigns. You may withdraw consent for marketing cookies at any time.

You can control cookies through your browser settings. Disabling strictly necessary cookies may prevent certain parts of the platform from functioning correctly.

8. Data Security

takabe implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration:

• All data transmitted between your device and the takabe platform is encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are trained in data protection obligations.
• Our systems are subject to regular security testing and vulnerability assessments to identify and remediate potential weaknesses.
• Payment credentials — including mobile banking PINs and full card numbers — are never stored on our servers. Payment processing is handled entirely by our certified payment partners.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to pose a risk to your rights and freedoms, we will notify affected users promptly in accordance with applicable requirements.

9. Your Data Rights

As a registered player, you have the following rights with respect to your personal data held by takabe. To exercise any of these rights, please contact our support team at the email address provided at the end of this Policy.

10. Minors and Age Restriction

The takabe platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will promptly close the account, delete the data, and refund any deposits made, in accordance with our responsible gaming obligations.

If you believe that a minor has registered on the platform, please contact us immediately at the support email below so we can take appropriate action.

11. Third-Party Services

The takabe platform may integrate with third-party payment services (such as bKash and Nagad) and game content providers (such as Pragmatic Play, Evolution Gaming, and Spribe). When you interact with these services, their own privacy policies apply to the data they collect. takabe is not responsible for the privacy practices of third-party providers and encourages you to review their respective policies before sharing personal information with those services.

12. Changes to This Privacy Policy

takabe reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account. Your continued use of the platform following any update constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how we have handled your personal information, please contact our Data Support team. Our support is available 24 hours a day, 7 days a week via live chat on the platform. You may also reach us by email — displayed below as plain text and is not a clickable link:

Email: [email protected]

We aim to acknowledge all data-related requests within 72 hours and to provide a full response within 14 business days.